FIRST LEVEL SUPPORT FOR INTERNAL IT (m/f/d)

As a member of our dynamic IT support team, you are the first contact person for all technical support requests. With your know-how, you are the link between our internal IT and the specialist departments. In this way, you actively contribute to the continuous improvement of our IT infrastructure.

Your Tasks

• You process and coordinate requests via our ticket system, telephone, chat, e-mail or on-site.
• You provide support for IT workstation problems.
• You manage user and computer accounts.
• You contribute to the optimization of the existing IT infrastructure, processes and documentation.
• You will assist in ensuring flawless IT operations.

Your Profile

• You have a degree in IT or comparable training.
• You have experience in helpdesk support and basic network knowledge.
• You are familiar with MS-Office products and server/client environments (Windows/Linux).
• You enjoy new challenges and the interface function between IT and the specialist departments.
• You are characterized by a friendly, open-minded and distinct service mentality.
• You don‘t mind regular on-call duty.
• Your German and English skills make you a team player in our international workforce.

Our Offer

• We will provide you with comprehensive training and support your long-term professional and personal development.
• We offer flexible working hours with remote work options.
• There is a company daycare center for your child and a job bike for you as well as regular company events.
• You can expect varied and challenging tasks and the freedom to contribute your own ideas.
• Free coffee and an incomparable view of the Eifel.

Become part of our DSA team and send us your meaningful application to jobs@dsa.de stating the earliest possible starting date and your salary expectations.